The General Conditions indicated below regulate the access and use of the URL address www.SAÓviajesa.es (hereinafter, the Web).
These General Conditions shall be incorporated into all contracts made through the Website www.SAÓviajes.es, and must be accepted by Users who decide to hire any Service offered or advertised through the same.
The User undertakes in the case of wanting to use any of the Services offered via this Website to:
1. Read in its entirety these General Conditions.
2. Accept them prior to any use of the same.
3. Comply with the obligations contained in these General Conditions.
4. Print or save, on a storable medium, a copy of these General Terms and Conditions for future reference prior to any Reservation.
Except where the context otherwise requires, the following definitions shall have the same meaning as set out below for all purposes. Definitions are equally applicable whether referred to in the singular or plural.
Booking Summary" means the documentation sent by SAÓ viajes naturales S.L. via e-mail that constitutes the formalization and relation of all the contracted Services and the other data necessary for the enjoyment of the same under the agreed conditions.
Supplier" means any service provider that is, by reason of its purpose, activity and the contracted Service, responsible for carrying out by itself the Services contracted by the User.
Reservation" means the contracting of any Service offered through the Web, by means of any type of form and term of payment.
Service" means any tourist element offered, advertised or linked on the Web, such as, but not limited to, the following: transportation services, accommodation services, car rental services, services offered by companies at the destination and that result from the contracting of any of the above or travel insurance, assistance or any other type.
User" means a client who accesses the Web to obtain information and who, in certain cases, contracts or reserves the services offered.
Web" means the website www.SAÓviajes.es, which is owned by SAÓ Viajes Naturales S.L.
On the one hand, SAÓ Viajes Naturales S.L., with registered office at Calle almas 3. 46002 Valencia and CIF B-98828544. Company duly registered in the Mercantile Register of Valencia in Volume 10127, Folio 100, Sheet V-170920, and with the registration number as a travel agency CV-Mm1903-V. Hereinafter "SAÓ". And, on the other hand, the "User", who accesses the page to get information and hire the services offered through the Web.
1. ORGANIZATION, USE OF THE WEBSITE AND CONFIRMATION.
SAÓ, offers the use of this Web site to the Users, conditioned to the acceptance without modifications by the same ones of the General Conditions here enunciated. By the use of this Web site SAÓVIAJES.es by the User, it is understood that the User agrees with all the terms and conditions set forth therein.
If the User does not agree with them, he/she will not have the right to use SAÓ's Web sites.
SAÓ, as the legal owner of this website, offers different contents, services and products to the User on behalf of and for the account of Wholesale Travel Agencies and different Tourism Service Providers. Under no circumstances may the operation of this Website be interpreted as an instrument for the direct sale on its own behalf of such services, such as, but not limited to, airline tickets, car rental services, train tickets, hotel reservations and the sum of two or more of the aforementioned.
The User declares that he/she is of legal age (i.e. is at least 18 years old) and has the necessary legal capacity to be bound by this agreement and to use this Web site in accordance with the General Conditions set forth herein, which he/she declares that he/she understands and fully understands. In the event of contracting by minors, the authorization of the legal representatives will be required to access the services that in their case would have been contracted.
The User is responsible for the confidential treatment and proper custody of the passwords provided by SAÓ to access the Web site, avoiding access to them by unauthorized third parties. The User agrees to be responsible for the financial consequences arising from any use of this Web site that occurs through the use of their passwords, as well as the fraudulent use of them by third parties.
The User also declares that all the information provided by him/her for access to this Web site and in the course of the use of the same, is true, complete and accurate and undertakes to keep it updated.
2. REGISTRATION.
The User may register on the Website by filling in the following data: name, surname, telephone number and e-mail address. Once these data have been entered, the system will send an email to the email address provided, indicating a unique link to a web page. The User, accessing this link, will provide a password, repeating it.
In those cases where the User's login is made by other sites outside SAÓ, such as Facebook, the authentication is outsourced to the authentication system of the site in question (e.g. Facebook).
3. PURCHASE OF SERVICES.
The realization by the User of reservations of the services that can be found on the Web, can be made through the website www.SAÓviajes.es or through the telephone sales line on 96 106 49 03.
The formalization of the contract is made at the same time of confirmation of acceptance of the general conditions and privacy policy and payment. In accordance with the provisions of Article 27 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the electronic document formalizing the contract for the acquisition of any of the Services, will be filed in the records of SAÓ and will be accessible to the User at any time, requesting it by email to info@soviajes.es The acquisition by the User of any services Providers that are made through the Web will be governed exclusively by the specific terms and conditions of such Providers.
The acquisition of the right to receive or enjoy any contracted Service will only be effective at the moment in which SAÓ validly charges the credit or debit card provided or receives, in those cases in which it is permitted, the transfer for the total amount of the purchase. SAÓ reserves the right to cancel the Reservations made in case of non-payment, chargeback, denied card, false information provided or in the event of manifest impossibility to check and verify the data of the card provided. The User will respond that the credit or debit cards that he/she uses are his/her property and that there are sufficient balances associated to cover the cost of the contracted Service.
Once a payment is made, SAÓ automatically confirms the reservation and sends an email to the client indicating the reservation locator, the summary of the services purchased, and the details of what has been paid and what is pending payment (in the case of deferred payment).
When the client pays the total amount of the reservation, SAÓ sends another email with the vouchers to be taken directly to the trip.
The trip descriptions on the Website specify the Services included in the price of each trip. Prices are indicated in Euros.
4. PAYMENT IN INSTALLMENTS.
For bookings of an amount equal to or greater than ONE THOUSAND EUROS (1000€), and whose departure is scheduled in a period equal to or greater than THIRTY (30) days from the date of booking, the customer will be offered the possibility of paying for the trip in installments. The payment in installments will consist of the payment of 30% of the trip at the time of booking and the remaining 70% 15 days prior to departure. This charge will be made automatically and, in no case, SAÓ will ask the User again for his/her data or any information that has been previously provided by him/her.
5. ACCOMMODATION SERVICES.
I. PRICE.
Unless expressly stated otherwise, the price shall not include any other services not specified, such as, but not limited to, visas, vaccination certificates, "extras" such as coffees, wines, liquors, mineral waters; special diets; laundry and ironing of clothes, parking, use of the telephone, cribs, TV rental; spa services, spas, thermal baths, massages, medical, therapeutic or health treatments; and any other similar service that the establishment offers for a price independent of the main accommodation service contracted.
In certain destinations, additional taxes are applied such as, but not limited to, tourist/local taxes that may vary depending on the category of the establishment and the destination, such taxes are paid directly at the hotel establishment and the User shall be solely responsible for paying them.
II. MODIFICATIONS AND CANCELLATIONS BY THE USER.
Modifications prior to the beginning of the stay in the accommodation.
In the event of modifications to your Reservation, SAÓ cannot ensure the availability of the Supplier for the new dates or conditions required. Once we receive your request, we will proceed to contact the establishment to confirm the new conditions, which will be offered for acceptance to the User. The management fees for modifications to any Accommodation Service contracted through SAÓ will depend, where applicable, on the hotel establishment and the regulations in force at that time.
Modifications after the start of the stay in the accommodation
In the event of any modification of the contracted conditions once the enjoyment of the accommodation services has begun, SAÓ undertakes to make every effort to satisfy the user's requests. Any requested modification that involves new conditions with the establishment, will be offered in advance to the User so that he/she can accept them.
6. AIR TRANSPORT SERVICES
SAÓ, as the legal owner of this Web site, offers different air transport services to the User, acting on behalf of air carriers. Under no circumstances may the operation of this website be interpreted as an instrument for the direct sale of such services on its own behalf, with SAÓ acting as an intermediary.
DEFINITIONS
Except where the context so requires, the following definitions shall have the same meaning as indicated below for whatever purpose. The definitions are equally applicable whether referred to in the singular or plural.
Electronic Ticket: means the Itinerary/Receipt issued by or on behalf of the Contract Carrier, Electronic Coupons, and, if applicable, a Shipping Document of which these Conditions form part.
Contracting Carrier: Any air carrier that carries or undertakes to carry the passenger and his baggage under the contract of carriage by air.
Carrier in fact: Another carrier that performs part or all of the carriage contracted with and authorized by the contracting carrier.
Montreal Convention: Convention for the Unification of Certain Rules for International Carriage by Air, signed in Montreal on 28 May 1999.
Council Regulation (EC) No. 2027/97 of October 9, 1997, as amended by Regulation (EC) No. 889/2002 of May 13, 2002, on the liability of Community air carriers in respect of the carriage of passengers and their baggage.
I. APPLICABLE LAW.
Carriage performed under a contract made through the Web shall be subject to the rules and limitations set forth in the Warsaw Convention of 1929 and the Montreal Convention of 1999, in their successive versions in force at the time of the Booking, unless the carriage cannot be considered "international carriage" as defined in such Conventions, in which case the applicable national law shall apply. To the extent not contrary to such law, carriage and other services performed by the carrier shall be governed by the provisions appearing on the air ticket; the applicable tariffs; the conditions of carriage established by the carrier and the provisions forming part of this contract, except for carriage between any point in the United States or Canada and any point outside these countries, where the rules in force in those territories shall apply.
II. VALIDITY OF TICKET.
The air ticket is valid for a minimum of 12 months from the date of issue, unless otherwise stated on the ticket, in the conditions of carriage, in the applicable regulations or in the carrier's tariff manuals.
III. FARE AND CONDITIONS.
The prices indicated on the Web include airport taxes. However, they do not include all those costs of visas or departure taxes of a country or territory.
Airport taxes may be subject to change after the date of purchase of the ticket. If there is an increase in a tax or fee after the date of purchase of the ticket, the passenger must pay the difference with respect to those reflected at the time of purchase. If due to the delay or delay in the payment of the Reservation there are changes in the applicable rate in the airport taxes, they will be passed on to the User from the moment of the reservation until the issuance of the ticket.
In order to always offer the best price to the User, round trip fares will be offered. The conditions of cancellation and modification of tickets will be those of the Airline's own policy of changes and cancellations. The User will be informed that the cancellation of the outward flight will imply the cancellation of the return flight.
IV. NECESSARY DOCUMENTATION REQUIRED FOR THE FLIGHT.
The Users will be responsible for being informed and in possession of the documentation required by the laws or authorities of the countries to be able to fly to the destination, as well as compliance with the requirements demanded in each case by the competent governmental authorities (for example, vaccinations), without it being possible, having fulfilled the Agency's general duty of information, to present any claim to SAÓ due to the impossibility of carrying out the contracted flight because of not having the documentation or not complying with the requirements demanded by the competent governmental authority.
The User can find information regarding governmental documentation requirements, both for entry and exit, on the website of the Spanish Ministry of Foreign Affairs (www.maec.es) or in the corresponding agency according to the User's nationality.
Domestic or national flights:
-Identity document is mandatory. However, some domestic flights may have the consideration of international flights, so passengers must be provided with valid identity document /Passport.
International flights:
-On flights within the Schengen area, as long as you are a national of a country of the European community, and unless the Treaty has not been temporarily suspended, only the national identity document is required.
The national identity card or Passport is required, and in addition, depending on the destination, the obtaining of a Visa. In no case will the residence card be valid as the only document. Spanish citizens in possession of a valid, machine-readable Spanish Passport may travel to the United States without the corresponding Visa, thanks to the Visa Waiver Program (Visa Waiver Program, V.W.P) through the Electronic System for Travel Authorization (E.S.T.A), which includes travel in transit through the aforementioned country.
Minors:
Minors under 14 years of age flying with their parents must carry the Family Book in order to fly in national territory and their parents must be properly identified. They will need the national identity card for Community flights (Schengen area); and the Passport (and visa if the destination country requires it) for international and Community flights that do not apply the Schengen treaty. Passengers 14 years of age and older must present the same documentation as adult passengers. In any case, we recommend checking with each airline company the provisions regarding the required documentation.
For unaccompanied minors, in addition to the aforementioned documentation, parents or guardians must present an authorization, and complete the necessary documentation required by the airline to accept the unaccompanied minor. Please note that Ryanair does not accept unaccompanied minors.
The User is solely responsible for obtaining the boarding pass by the means provided by the different airlines and the User is solely responsible for choosing the most appropriate option for each situation.
V. RECONFIRMATION OF FLIGHT SCHEDULES AND CONDITIONS.
It is advisable that the User confirms with the airline, at least 24 hours prior to flight departure, the flight schedules, since the airlines may change the departure time and there may not be time to communicate this change made at the last moment.
Likewise, in the case of special or charter flights, the information identifying the airline, the class of aircraft, schedule, itinerary and possible stopovers are merely indicative and the User is recommended to confirm the information prior to the departure of the flight.
It is mandatory that the User reconfirms the flight schedule directly with the airline at least 48 hours prior to the scheduled departure, the stops are merely indicative and the User is recommended to confirm the information prior to the departure of his/her flight.
The User is recommended to arrive at the airport of departure at least two (2) hours prior to boarding.
VI. LUGGAGE.
The check-in of luggage other than hand luggage must be made at the counter assigned to the airline for this purpose, where the passenger will be given the baggage check. Baggage that has been checked in will be delivered to the person who appears as the bearer of the baggage check.
Baggage check-in is not always from origin to final destination, which may mean that the bag must be rechecked at the connecting airport. The policy regarding baggage check-in depends both on the airline (some airlines, such as Vueling, do not check in until the final destination if there are 2 stopovers), and on the countries/airports you are flying to or through.
The airline is obliged to carry the passenger's baggage although it may limit the number of pieces or the maximum weight, and may choose to charge an amount to be fixed in the contract of carriage. We recommend that you check with the airline before your trip about the conditions of your hand baggage allowance.
When there are incidents with your baggage (damage, delay, loss) according to the Montreal Convention, the airline is solely responsible for the damage caused.
Baggage incidents (loss, damage, delay)
In the event of an incident with your baggage, we recommend that you report it before leaving the airport, at the airline's counters (or if the airline is not present at the airport, to your handling agent or representative). When you report the incident at the airport, the airline or its handling agent will issue a Baggage Irregularity Report (PIR) and give you a copy.
A formal written claim must also be made to the carrier, together with a copy of the PIR. This claim must be made within the time limits established by the Montreal Convention:
Damage to Baggage: In the event of damage to baggage you must submit the relevant claim to the carrier within 7 days of the date of delivery at the latest.
Baggage delay: If baggage delivery is delayed, the claim must be filed within 21 days from the date the baggage should have been received.
Loss of baggage: The Montreal Convention does not establish a time limit, although it is recommended to make the claim as soon as possible, after the 21 days during which the bag has been 'delayed', or after confirmation from the airline itself that your baggage is lost.
VII. CANCELLATIONS, REFUNDS AND MODIFICATION OF DATA.
VII.I. SAÓ considers confirmed, and therefore, definitive, those reservations that appear with its locator. Once confirmed by the airline, the tickets will be issued and the cancellation and modification conditions of each airline with which the reservation has been made will be applied. Neither SAÓ, nor third airlines with which subsequent flights have been contracted, shall be liable for any expenses or damages caused in connection with the cancellation or modification mentioned above.
VII.II. In case of flight cancellation or delay, the provisions of the applicable legislation shall apply. If the airline cancels, delays or denies boarding to a User with a validly issued ticket and with respect to previously confirmed seats; fails to stop at a destination or stopover point established in the contract of carriage; or causes the loss of a connecting flight, provided that the connection is the subject of the contract of carriage and appears as a guaranteed service contracted by the User, the User may be entitled to obtain compensation under the terms provided by the applicable legislation.
VII.III. If any of the problems referred to in the previous paragraph occur, the User must immediately request the representative of the airline company in charge of the flight to try to solve it.
VII.IV. If the User suffers a situation of denied boarding, cancellation or long delay and the operating air carrier does not fulfill its obligations, the User must file a complaint with the appropriate national competent body. If your flight departs from a country of the European Union, it will be in this state where the complaint must be made. If you are traveling from outside the European Union on a flight operated by a European Union airline, the filing must be made in the European Union country where the flight lands.
VII.V. There are tickets within SAÓ's offer that are non-refundable fares, which means that they do not admit any type of refund as a consequence of change, modification or cancellation by the User. In this type of fares, the User accepts the conditions of the tickets purchased from the airline company and that they are not refundable in any case, so the User will not be entitled to a refund of the same.
For this reason, the User is recommended to contract a Cancellation Insurance at the time of booking confirmation.
Reservations made with low cost airlines: Although SAÓ is at your disposal for the cancellation of these tickets, these must be made directly by the User to the airline. In case of changes or cancellations by the airline, the airline shall be solely responsible for such change or cancellation as SAÓ is a mere intermediary.
VII.VI. If a User requests a change of date or cancellation of his/her reservation, each case will be studied individually informing him/her of the change and cancellation policy specific to his/her reservation, and always under the consideration and acceptance of the Airline. SAÓ will charge 35 euros per person for the experiences with accommodation, 50 euros per person for the great getaways, as a processing fee for date changes or cancellations. In no case will these handling fees be refundable. For low cost airlines, in the event that the reservation allows changes, cancellations or requests for special services, it is mandatory that the client contact the airline directly, since SAÓ cannot make requests, changes or cancellations on low cost airline tickets.
VII.VIII. The data entered at the time of confirming the purchase (personal data, selected flights, etc.) must be correct since any subsequent modification could lead to the loss of the original fare and involve penalties from the airlines and management costs of SAÓ in the amount of 20 euros per passenger as a result of the reissuance of tickets.
If the reservation is erroneous because the User has provided incorrect information, you should contact SAÓ as soon as possible, in order to make the necessary arrangements with the airline to try to minimize costs, if any.
VIII. CANCELLATION INSURANCE.
SAÓ offers the User the possibility of contracting a Cancellation Insurance that allows, if necessary, the recovery of the amount of the reservation made. SAÓ recommends the subscription of the mentioned insurance, which will be effective at the moment of the confirmation of the Reservation. SAÓ recommends reviewing the General Conditions of the insurance prior to contracting it.
IX. LIABILITY OF AIRLINES IN RELATION TO PASSENGERS AND THEIR LUGGAGE.
COMPENSATION IN CASE OF DEATH OR INJURY:
According to the applicable regulations, the carrier is liable for the damage caused in case of death or bodily injury of a passenger when the accident that has caused the damage has occurred on board the aircraft or during any of the boarding or disembarkation operations. The company could be, totally or partially, exonerated from its liability if it proves that the passenger's negligence or other improper action or omission caused or contributed to the damage.
There is no financial limit set for liability in case of injury or death of the passenger. For damages up to a maximum of 113,100 SDRs, the carrier may not contest claims for compensation. Above that amount, the carrier may only contest a claim if it can prove that there was no negligence or other fault on its part, or that the damage was due solely to the negligence or other wrongful act or omission of a third party.
ADVANCE PAYMENTS: In the event of death or injury of a passenger, the airline shall pay within fifteen days from the day of identification of the person entitled to compensation, an advance payment to cover immediate economic needs. In case of death, this advance payment shall not be less than 16,000 SDRs.
DELAY IN THE PASSENGER'S ARRIVAL AT HIS OR HER DESTINATION: According to Regulation (EC) 261/2004, the air carrier is liable for damage whenever passengers depart from an airport located in the territory of an EU Member State subject to the provisions of the treaty or depart from an airport located in a third country to an airport located in the territory of an EU Member State subject to the provisions of the treaty, unless they enjoy benefits or compensation and assistance in that third country, when the air carrier in charge of operating the flight in question is an EU carrier.
LUGGAGE DELAY: In case of baggage delay, the air carrier is liable for damage if it has not taken all reasonable measures to avoid the damage or it has been impossible for it to take such measures. Liability in case of baggage delay is limited to 1 000 SDRs.
DESTRUCTION, LOSS OR DAMAGE OF BAGGAGE: The carrier is liable in case of destruction, loss or damage of baggage up to the amount of 1,000 SDRs. With respect to checked baggage, it is liable even if it is exempt from fault, unless the baggage was already damaged. With respect to unchecked baggage, the airline is only liable for damage caused by its fault.
HIGHER BAGGAGE LIMITS: The passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and paying an additional fee.
LIABILITY OF THE CONTRACTING CARRIER AND THE COMPANY RESPONSIBLE FOR THE PERFORMANCE OF THE SERVICE: If the airline responsible for the flight is not the same as the contracting airline, the passenger may submit a complaint or claim to either of them. If the ticket bears the name or code of an airline, it is the contracting airline.
TIME LIMITS FOR COMPLAINTS: Any claim in court must be filed within 2 years from the arrival of the aircraft or from the day on which the aircraft should have arrived.
BASIS OF THE INFORMATION: The rules described above are based on the Montreal Convention of 28 May 1999, implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and by the national legislation of the Member States. This notice, required by European Union Regulation (EC) 889/2002, may not be used to substantiate a claim for compensation or to interpret the provisions of the Regulation or those of the Montreal Convention.
PASSENGERS' RIGHTS IN CASE OF DENIED BOARDING, FLIGHT CANCELLATION AND GREAT DELAYS: Article 5 of Regulation (EC) 261/2.004, states that if boarding is denied or if the flight is cancelled, the operating carrier is obliged to compensate the passenger and provide assistance. Provided they have checked in on time, they can avail themselves of these rights for any flight, including charter flights:
a. Passengers departing from an airport located in the territory of an EU Member State subject to the provisions of the treaty.
b. Passengers departing from an airport located in a third country to an airport located in the territory of an EU Member State subject to the provisions of the treaty, unless they enjoy benefits or compensation and assistance in that third country, when the operating air carrier of the flight in question is a Community carrier.
REFUSAL OF BOARDING: When the number of passengers exceeds the number of seats available, the air carrier must first ask for volunteers to give up their seats in exchange for certain compensation, which must include reimbursement of the ticket (with a free return ticket to the first point of departure, if applicable) or the offer of re-routing to the final destination.
If no voluntary offer has been made, the carrier must pay the passenger a compensation of 250 Euros for flights of less than 1,500 kilometers; 400 Euros for flights of more than 1,500 kilometers within the European Union and other non-EU flights between 1,500 and 3,500 kilometers; and 600 Euros for flights of more than 3,500 kilometers outside the European Union. The compensation may be reduced by half if the delay in re-routing does not exceed 2, 3 or 4 hours, respectively.
The airline is obliged to give the passenger the choice between a refund of the ticket (together with a free return ticket to the first point of departure, if applicable) or an alternative means of transport to the final destination, and to offer free of charge sufficient food and drink, hotel accommodation where necessary (including travel), as well as the provision of means of communication.
FLIGHT CANCELLATION: In the event that the flight is cancelled, the operating airline must give the passenger the choice between a refund of the ticket price (together with a free return ticket to the first point of departure, if applicable) or an alternative means of transport to the final destination, and to offer free of charge sufficient food and drink, hotel accommodation where necessary (including travel), as well as to provide means of communication.
The airline may also have to compensate you, in amounts equal to those due in the event of denied boarding, unless it has notified you of the cancellation sufficiently in advance and offers you alternative transport at a time close to that originally planned.
Compensation or refunds shall be paid in cash, by bank transfer or check or, upon agreement signed by the passenger, in travel vouchers, and shall be paid within 7 days.
If these rights are denied, the User must file a claim with the operating company of the flight.
LONG DELAYS:
Immediate assistance: If the passenger checks in on time for any flight, including charter flights, departing from an EU airport or arriving at an EU airport from an airport outside the EU if the flight is operated by an EU carrier, and if the operating carrier foresees a delay of 2 hours or more for flights of less than 1 500 Kilometers; of 3 hours or more for flights of more than 1.500 kilometers within the European Union and for other flights between 1 500 and 3 500 kilometers, or 4 hours or more for flights of more than 3 500 kilometers outside the European Union, the company is obliged to offer you sufficient food and drink, hotel accommodation when necessary (including travel), and to provide you with means of communication.
When the delay is 5 hours or more, the carrier must also offer the User a refund of the ticket (together with a free return ticket to the first point of departure, if applicable).
If these rights are denied, the User must file a complaint with the company operating the flight.
Subsequent claims: If an EU carrier is responsible for the delay of a flight anywhere in the world, the User may claim up to 4,150 SDRs for damages. If the carrier is not satisfied with the claim, the User may resort to the courts.
The User may complain to the company with which he/she has contracted his/her trip, or to the company operating the flight, if they are not the same.
X. RESPONSIBILITIES.
SAÓ declares that it is a mere commission agent of the airline on individual trips, not being responsible, therefore, for the contract of performance of air transport. Neither will it be responsible in cases of force majeure, nor when, putting all due diligence, there is a breach of the air contract not attributable to the scope of management of the agency.
SAÓ is not responsible for duplicate reservations that the User may make. Neither will it be responsible for impossible reservations, for example, that the same passenger flies at the same time to different places, nor will it be responsible for the proofs that a User makes through the Web using his credit card.
XI. MISCELLANEOUS.
UNPAID AIRLINE TICKETS
If the User's credit card is rejected or refused for the collection of airline tickets booked for any reason, in the sale of which SAÓ acts as an intermediary, the reservation may be cancelled without notice.
If there is a refund, cancellation or rejection, partial or total, of the charges made on the credit card, SAÓ shall be entitled to charge a non-payment claim fee, having issued and paid for the airline tickets.
USER OBLIGATIONS: The passenger is obliged to arrive at the airport at the time set by the airlines or early enough to complete all pre-flight formalities in time and in any case at least one and a half hours for domestic flights and two hours for international flights. SAÓ will not be responsible for the User's failure to comply with this provision.
CONNECTIONS
In case of connections, the User must know that there are a series of minimum connection times that must be respected. If the User complies with them and still misses his connecting flight, the airline will be responsible for boarding him on the first available flight, unless the passenger has some kind of ticket with restrictions. When connections are made with aircraft of the same airline and are missed due to the fault of the airline, the airline will be responsible in 100% of the cases.
It is recommended that the User ask SAÓ about the minimum connection time and that he/she always flies with a prudently sufficient margin.
SAÓ shows flights with connections that respect the minimum connection times established by each airport. These minimum connection times for each airport are established based on connections between planes without taking checked baggage into account, i.e., connections are guaranteed as long as you do not have to pick up your baggage at the connecting airport and check it in again. In case of needing to check in luggage during the trip, connection times of more than 2 hours must be observed.
On some occasions, airlines offer direct flights with technical stops at a point other than the origin and final destination. These stops may be due to change of aircraft, pick up of more passengers or any technical issue. SAÓ will inform you of these stops as long as the Airline provides this information. In any case, SAÓ will not be responsible for any inconvenience or damage caused.
SPECIAL SERVICES REQUIRED BY THE USER
If the User needs to confirm any type of special service such as wheelchairs, animals in the cabin/cellar or any type of special food, he/she must arrange it through the Customer Service Department. In the case of wheelchairs, he/she must indicate the type of service needed, whether or not he/she can climb stairs, etc. In case of animals, type of animal, dimensions of the carrier and total weight of both.
It is the User's responsibility and totally obligatory to indicate if he/she wishes to confirm the reservation even if the service is denied by the Airline Company. We will not proceed to confirm the reservation until we have this information regardless of the status of the requested service.
7. RESPONSIBILITIES
The User accepts that when SAÓ acts as an intermediary between the User and the Suppliers, SAÓ will not be responsible under any circumstances for the Services that the User has booked with one or more Suppliers. SAÓ shall not be liable to the extent that the Customer may claim damages under an insurance policy, such as travel insurance or travel contract cancellation insurance.
SAÓ undertakes to act with the utmost diligence to the effect that the data appearing on this Website are at all times truthful and up to date. The information shown on this Website has been provided by the respective Suppliers and SAÓ accepts no liability for inaccuracies, provided that the modification or change of the information to correct such inaccuracies has been notified to the User prior to agreeing to the Service and the offer mentions the possibility of making changes; or the parties agree on the changes necessary to modify these inaccuracies. The User must make sure to verify all the information indicated before making the reservation.
SAÓ, likewise, transfers with the greatest possible effort and diligence the descriptions of each service provided by the establishments themselves, on the dates of contracting and for this, it uses indicative photographs exhibited in the program, of people, landscapes or apartments; trying at all times, that such descriptions reflect as objectively as possible the reality of the contracted and avoid misleading, confusion or deception about substantial information to the User. The photographs, by their own temporary essence, do not have contractual character in themselves, but must be appreciated together with the whole of the description of objectively contracted services.
Within the Website there may be links to other websites over which SAÓ has no control and whose content is not responsible. Similarly SAÓ shall not be responsible for the technical availability of the Web pages that the user accesses through its Website.
SAÓ shall not be liable for damages arising from infringements by any User that affect the rights of another User or third parties including copyright, trademarks, patents, confidential information and any other intellectual and industrial property rights. SAÓ shall not be liable for damages caused to the User in the event of impossibility of providing the Services that are the object of these general conditions in cases of force majeure, fortuitous event or other causes not attributable to the same. Nor will it be responsible for the inadequate use of the Service as a result of a defective configuration of the user's computer equipment or insufficient capacity to support the computer systems necessary for the use of the services offered.
SAÓ makes every effort within its means to offer the information contained on the Web truthfully and without typographical errors. In the event that at any time there is any such error, at all times outside the control of SAÓ, we will proceed immediately to correct it. If there is a typographical error in any of the prices shown and if a customer had made a purchase decision based on that error, SAÓ will assume the error giving full effectiveness to the purchase, except in the case that the error makes a difference so disproportionate to the average market price online for that product that it is obvious and notorious for any person of average diligence to perceive it.
SAÓ is not responsible for the passport, visa or health requirements of the country of entry, as well as their validity or veracity, or the stopover/link between flights. It is the obligation of the User of any contracted Service to inform himself/herself and make sure that the entry requirements are feasible for his/her trip according to his/her own personal or legal situation, as well as the necessary identification documentation according to the country to which he/she is traveling and the airline/s arranged. The User is warned that on certain occasions, the identity document will not be sufficient for domestic or continental flights, such as Iberia 6000 series flights or flights that have started their journey outside our borders and use Spain as a transit zone to their final destination. In case of not complying with these recommendations and/or requirements, the User shall be solely responsible for any expense, loss, damage and/or harm incurred by him/herself or the company, including not being able to enjoy the trip once it has been contracted. The U.S. Department of Homeland Security requires that all passengers flying to the U.S. or transiting through its territory, including Puerto Rico, must have a machine-readable passport and have filled out and obtained the ESTA travel authorization, including minors. It also informs of the need to obtain any other applicable and mandatory authorization for entry and transit in the country of destination or transit, all in accordance with the applicable regulations. All this information can be found in the web page of the Spanish Ministry of Foreign Affairs: http://www.exteriores.gob.es
8. POLICY OF CANCELLATIONS ESCAPADAS SAÓ
8.1 In the event that the contracted ESCAPADAS SAÓ combines transport, accommodation and other significant tourist services under a global price, shall be governed by the provisions of Book IV of Royal Legislative Decree 1/2007 of 16 November, which approves the Consolidated Text of the General Law for the Protection of Consumers and Users and other complementary laws.
The cancellation of the requested or contracted services by the client that are not legally covered by a reason of force majeure, will entail the obligation to pay the management fees, cancellation fees, if any, and a penalty on the total amount of the contracted trip consisting of:
Cancellation from the formalization of the reservation up to 10 days before the beginning of the trip, penalty of 10%.
Cancellation between 10 - 3 days prior to the start of the trip, penalty of 20%.
Cancellation 48 hours before the start of the trip, 50 % cancellation fee.
In case of no show, penalty of 100%.
The client is also informed that in the event that the SAÓ ESCAPADE is subject to special economic conditions of contracting, such as chartering of aircraft, ships or special rates (groups), etc., cancellation charges higher than those established in the previous paragraph may be established, which will be established in accordance with these General Conditions and with the particular conditions that, where appropriate, are accepted by the User at the time the Reservation is formalized.
SAÓ and the other agencies and / or suppliers involved in this type of services, will respond to the consumer and user according to the obligations that correspond to them by their respective scope of management of the SAÓ ESCAPADES, the proper fulfillment of the obligations arising from the contract, regardless of whether they must execute them themselves or other service providers, and without prejudice to the right of the organizers and retailers to act against such service providers.
Such liability to the consumer and user shall be joint and several, without prejudice to the right of repetition of whoever is liable to the consumer and user against whom the breach or defective performance of the contract is imputable according to their respective scope of management of the package.
It shall also be liable for damages suffered by the consumer and user as a result of non-performance or defective performance of the contract, although such liability shall cease when any of the following circumstances occur:
a) That the defects observed in the execution of the contract are attributable to the consumer and user.
b) That such defects are attributable to a third party not involved in the supply of the services provided for in the contract and are of an unforeseeable or insurmountable nature.
c) That the aforementioned defects are due to force majeure, understood as those circumstances beyond the control of the party who invokes them, abnormal and unforeseeable whose consequences could not have been avoided, despite having acted with due diligence.
d) That the defects are due to an event that the retailer or, as the case may be, the organizer, despite having taken all due care, could not foresee or overcome.
In cases of exclusion of liability for any of the circumstances provided for in paragraphs b), c) and d), the organizer and the retailer who are party to the contract shall nevertheless be obliged to provide the necessary assistance to the consumer and user who is in difficulty.
Compensation for damages resulting from the non-performance or poor performance of the services included in the package, shall be limited in accordance with the provisions of international conventions governing such services.
8.2 For the rest of SAÓ ESCAPADES not subject to the circumstances of the first paragraph of the preceding paragraph, the services will be understood as "loose", and SAÓ will act as a mere intermediary between the service provider and the user, the contract being governed by the specific conditions of such suppliers, which will be previously communicated to the user, SAÓ not being liable for the execution of the contract of transport, accommodation or tourist service contracted.
9. SAÓ GETAWAYS IN NATURAL ENVIRONMENTS
9.1. All activities in natural environments, especially in the mountains, involve risks. The guide is responsible for managing them to maximize the safety of participants but can never guarantee it completely.
9.2.It is the client's responsibility to inform the company of any type of allergy, injury or illness that he/she may have had and that may affect him/her during the activity. It is also the client's responsibility to follow the indications of the guide, and to act according to the indications of the guide.
9.3. The guide responsible for the activity has the right to deny a client due to lack of preparation, insufficient material or for not obeying his instructions.
9.4. The guide/supplier may decide to suspend the activity before its start due to weather conditions up to 24 hours prior to the activity, in this case the client will have the right to reserve other dates at the same price. If the change is made within 24 hours the supplier is obliged to offer a similar activity but in a safe environment on the same date.
10. PERSONAL DATA
In accordance with the provisions of Law 15/1999, of December 13, Protection of Personal Data, the User agrees that personal data provided by him or provided in the future to SAÓ will be processed in a personal data file called CLIENT, and whose ownership is held by SAÓ. The User expressly consents that the data thus registered may be used for statistical purposes, to send advertising and other commercial promotions, to carry out prize competitions, to subscribe to newsletters, to administer the subscribed service and to manage incidents.
SAÓ informs the User that the data supplied and stored in our databases are protected by security systems that prevent unauthorized third parties from accessing them. If the contracting party wishes to exercise the rights of access, rectification, cancellation and opposition, he/she may write to SAÓ Viajes naturales S.L. Calle Almas 3, (46002) Valencia, Spain or send an e-mail to info@saoviajes.es. SAÓ makes its best efforts to have the most updated systems for the effectiveness of these security systems.
For the purposes of the provisions of Article 11 LOPD, the User accepts that their data may be communicated to any of the companies of SAÓ VIAJES NATURALES S.L, with the sole purpose of providing their services, as well as for the processing of the same, or sending information and advertising on offers, promotions or other information related to the activity and services offered through this website.
If the user wishes to exercise the rights of access, rectification, cancellation and opposition to the sending of information and offers, he/she can send an email to the address info@saoviajes.es to request the cancellation of this service.
In relation to the provisions of Articles 33 and 34 LOPD, the User consents to SAÓ to transfer their personal data to recipients, under the terms and conditions set out above, in countries other than Spain, including those that do not provide a level of protection comparable to that provided by the LOPD.
In any case, in the event that the User decides to contract any of the Services offered or advertised on this Website, SAÓ will transfer the personal data supplied to the different Providers that must provide the same, with the sole purpose of being able to comply with the purpose of the contract that, if applicable, is formalized via this Website.
11. ON THE USE OF COOKIES.
In compliance with the provisions of Article 22.2 of the Law of Information Society Services and Electronic Commerce (LSSI) and in accordance with European Directive 2009/136/EC, SAÓ informs you that this Website accepts the use of cookies. Cookies are files sent to your browser by a web server in order to record user activities during your browsing time. The cookies used by the website, are only associated with an anonymous user and your computer, and do not themselves provide the user's personal data. through the use of cookies is possible that the server where the web, recognize the web browser used by the user in order to make navigation easier, allowing, for example, access to users who have fully registered, access areas, services, promotions, etc..
The cookies used on this website are, in any case, of a temporary nature with the sole purpose of making more efficient onward transmission. In no case will cookies be used to collect personal information.
If you want more information about the use of cookies and information collection practices upon request by the same means that are collected in the section PERSONAL DATA.
12. INDUSTRIAL AND INTELLECTUAL PROPERTY.
The User acknowledges and accepts that all graphic and word content, designs or any other elements susceptible of industrial and/or commercial use of this site, both visual and technological and computer, individually or jointly considered, are affected by industrial and intellectual property rights of SAÓ or of the persons or companies listed as their authors or owners, who have the exclusive right to use, modify, copy or distribute them and may take action against those who violate it.
13. JURISDICTION AND APPLICABLE LAW.
These General Conditions are governed by Spanish law.
The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. All claims or disputes arising out of or related to the operation, use or purchase of any product or service whenever contracted with end users on this Website shall be resolved by the Courts and Tribunals of the User's domicile. The foregoing shall not apply in those cases in which the law of the User's country of residence requires the application of another law or jurisdiction, provided that the contractual exclusion of this legal provision is not possible.
The contents, products and services included in this website are in accordance with Spanish law, and are not intended or directed to those persons who have their residence in other jurisdictions. The User agrees not to contract the same in the event that any aspect of the same is contrary to the legislation of their residence.
14. VALIDITY, MODIFICATIONS AND INTERPRETATION OF THESE GENERAL CONDITIONS.
I. In the event that any clause of these General Conditions is declared null and void, voidable or unenforceable by a Court or competent authority, it shall be deemed, provided that this does not contradict the provisions of applicable law, that the validity, legality and enforceability of the remaining clauses, and the part of the declared null and void or ineffective that is valid, remains in force. In this case, the ineffective clause shall be replaced by a new one or shall be interpreted in a manner in accordance with the law in force, with a wording and spirit as close as possible to the clause that would have been formalized if it had been known that such clause was unenforceable.
II. The provisions of these General Conditions may only be modified in writing. In any case, SAÓ reserves the right to make changes or modifications to both the Website and these General Conditions, provided that these modifications do not affect previously formalized contracts.
Travel Agency SAÓ Viajes Naturales is registered in the Mercantile Registry of Valencia, in Volume 10127, Folio 100, Page V-170920.
Telephone: 961 06 49 03
Contact email :info@saoviajes.es
INSCRIPTION IN THE MERCANTILE REGISTRY
Travel Agency SAÓ Viajes naturales S.L with registered office at Calle Almas 3 CP. 46002 Valencia.
ADMINISTRATIVE AUTHORIZATION
SAÓ is a travel agency subject to the supervision of the travel agencies of the Valencian Community, being registered with the Valencian Community Identity Code CV-Mm1903-V
TAX IDENTIFICATION NUMBER
CIF B-988-28-544